Cancellation Policy

We are all busy people and our time is very valuable. We all have loved ones or children to attend to, responsibilities, work, hobbies and so on that deserve our attention. We deeply appreciate that you have chosen us to be a part of your healing process and life, and we take great care to be sure to provide you with the best services we can.

Our business runs by appointment only, we do not offer “walk-ins” or have practitioners “on-call” and we can often be scheduled one to two weeks in advance. Please understand that we do our best to accommodate the best time for all parties and we ask that you observe our 48 HOUR CANCELLATION POLICY.

If you need to change, alter, or cancel your appointment you need to connect with us either via phone, email or text at least TWO full days before your appointment to avoid being charged a cancellation fee for your missed appointment (you may also change via the scheduling system). This ensures a mutual respect between client and practitioner.

SCHEDULING COMMUNICATION WILL NOT BE RECEIVED THROUGH INSTAGRAM OR FACEBOOK.

Missed or late cancelled appointments will be charged for the full cost of the treatment that you reserved. Your appointment can be transferred to someone else, if you have someone to take your spot. Please let us know in advance if this is the case.

The scheduling system will send out a confirmation email once the appointment has been made, as well as a reminder email and / or text two days before your appointment.

This cancellation policy applies to individual appointments, follow-up appointments as well as pre-paid packages.

HOLIDAY WEEKS (TBD) ALL MISSED OR CANCELLED APPOINTMENTS UNDER 48 HOURS WILL BE CHARGED FULL PRICE FOR YOUR APPOINTMENT.

Refunds

There are no refunds for missed or late appointments.

No refunds for returned herbal products.

No refunds if you should decide not to complete your package in the allotted time frame.

Thank you for your understanding and appreciation.